Versa goes through options on its own

[Sashrich]

My Versa is glitching, pressing options on it's own, going through screens on it's own very quickly. Entering a pin on it's own and locking me out, screen is flickering. I've tried shutting it down, it hasn't changed it. Numbers or buttons becoming unresponsive and the Versa pressing things multiple times without me touching it.

Moderator edit: updated subject for clarity

[N8teGee]

Hi @Sashrich.

Have you tried the steps here to restart your Versa? Try it a few times and see if that helps. 

[JuanJoFitbit]

@Sashrich Welcome to our Fitbit Community! I'm sorry for the late response and I'm sorry to hear that your Versa goes through various options of the display on its own. Thank you for trying to fix it by shutting it off and on before contacting our forums.

I'd like to follow up and would like to know if the issue persists or if your Versa is working properly now after following the restart process that shared my friend @N8teGee.

If you found his post helpful, please mark it as a solution so it can be easier to be found by users that experience the same issue.

Looking forward to your response! 

[Sashrich]

@JuanJoFitbit thanks for reaching out. I've tried shutting down and restarting, that didn't work unfortunately. I was contacted and told to do a factory reset but I'm unable to because the screen is just blank, I can see that it lights up sometimes but it's just a black screen. Not sure what to do now, I have emailed to find out my options, just waiting for a reply. Any advice?

[JuanJoFitbit]

@Sashrich I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that your case was handled via email. I would like to know if a solution was provided.

Looking forward to your response! 

[Sashrich]

Hello, yes thanks for checking.

They handled my issue really quickly, I recieved a replacement within about 3 days.

[JuanJoFitbit]

@Sashrich That's great news! I'm so glad to hear that you were sent a replacement unit. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[cuetee]

if they do not send another device how is this issue resolved?

[JuanJoFitbit]

@cuetee, I'm sorry for the late response. By the way, I'm sorry for the issue that you are experiencing with your Fitbit Versa.

Regarding your inquiry, I would like to know a couple of details:

- Is your Versa's screen behaving weird as well?

- Did you contact our Support team in regards this issue?

- Did they tell you that a replacement is not an option?

Looking forward to your response.

[cuetee]

The screen is scrolling randomly as if possessed by the workout demon. it looks as if buttons are being pressed but they are not. this causes the screen to stay on and drain battery. i have had the device for maybe 4 mos give or take. it was a replacement device so fitbit said that there is no warranty. so basically they sent me a bad device and told me i have no recourse. i have not called support yet since i have been traveling... figured i would look it up in the community first.

[JuanJoFitbit]

@cuetee, thank you for getting back and providing the details requested. By the way, I apologize for the late response.

I was able to get in touch with our Support team and was told that they assisted you via phone and sent an email with extra information. Don't hesitate to get back if you need further assistance.

See you around.

[cuetee]

I think the Fitbit policies have much to be desired. I did reach out to
them and even though this fitbit is a few months old I have no recourse
because they are going on the original manufacturers warranty from the
fitbit i bought about a year and half ago because this was a replacement.
That shows to me that fitbit does not stand behind their product. I was
offered the "opportunity" after the last one went down to either purchase a
new one with the discount (but i could not upgrade to the versa2) or get
the same model sent to me under no additional warranty. I insisted on a
brand new versa rather than a refurbished one and here we are not even 6
months later that this new one is malfunctioning and now has a blank screen
and is completely dead. There should always be a manufacturers warranty on
a new device. I am very disappointed in Fitbit - I used to sing their
praises and I am not doing that any more. I will be filing a complaint as
well just to let others know my experience