Versa goes to music control screen randomly

[Damien117]

My fitbit keeps vibrating and going to music Controls screen.

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Hi @Damien117 - here are a couple things to try:

1. Close the Fitbit app on your phone. Power the phone off. Wait a few minutes then turn it back on.
2. Restart your Versa. Instructions can be found here. 

Please let us know if that helps. 

[JuanJoFitbit]

@Damien117 welcome to our Fitbit Community! Regarding the display and vibration issues that your Versa is experiencing, I would like to follow up and would like to know if the issues persist or if it got resolved after following the troubleshooting steps that shared @SunsetRunner.

In addition, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issues get fixed.

Hope to see you in our Fitbit Community more often! 😀

[AngeliqueM]

I’m experiencing the same issue and the troubleshooting did not work for me. I’ve even reset the Fitbit to factory settings. The screen changes/vibrates on its own. 

[JuanJoFitbit]

Hi @AngeliqueM, thank you for joining us in this thread and our Fitbit Community! Regarding the random screen changes that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat and email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[catfox_22]

I am also facing the same issue and have tried all the troubleshooting in this thread and nothing has fixed the issue, keeps vibrating and going to the music control screen every few seconds

[AngeliqueM]

I chatted with Fitbit help agents. After all of the troubleshooting nothing worked. My screen went black. Mine was still under warranty so I was offered a replacement.