Versa green led light not work

[Kay_dk]

I bought the Versa about 3 weeks ago. The green led light has stopped blinking and it is no longer tracking hear beat or sleep. I have tried restarting, factory reset a number of times. But it is still not working. 

[Toomanyshoes]

I'm having the same issues. At first the heart rate monitor wasn't working and I reset it several times, still not working. Now today I noticed it's not tracking my steps at all.

[NellyG]

Hi @Kay_dk  Go to the settings app on the Versa and check that the Heart Rate is turned on. If it is and is not working please come back here.

@Toomanyshoes  Try restarting the Versa several times and see if that fixes it.

Restart your tracker

[Kay_dk]

Have tried turning it on and off. Nothing is working. 

[NellyG]

@Kay_dk  I have flagged a moderator to come and help you

[YojanaFitbit · Accepted solution]

Hi @Toomanyshoes thanks for joining us. It's great to see your participation in the forums @Kay_dk! @NellyG that was of great help, thanks!

I really appreciate all the time you've taken to try those steps @Kay_dk. Since those steps didn't solve the issue you're having, I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support.

@Toomanyshoes Can you please confirm if you've followed the suggested steps? I'll be glad to keep assisting you.

I'll be around. 

[Toomanyshoes]

Yes I’ve tried everything several times. Reset to factory too and nothing

Sent from my iPhone

[Mariadlf]

I have done all of the above and my Versa is not resetting or tracking my HR

[imodesto27]

Hello. I have been having the same issue, the green LED light on my watch stopped working,  it's not blinking anymore. I restarted my watch 3 times and nothing. It says the heart rate is on but it doesn't read anything. I did 2 factory resets and it did not work. It was working well last week and then all of the sudden it stopped. I don't know what else to do.  Thank you.

[RollingBrook]

This question was not answered. Why is it marked as the best answer? I have the same issue and would like to get a fix - not instructions that dont work...repeatedly.

[Walking2healthy]

What do you do if factory reset and shutting down does not work? I’ve done that multiple times and now it’s not even tracking steps.

[tifflori]

I'm having this same issue and I cannot find a solution anywhere. At this point I'm just ready to get an apple watch because it's so frustrating having problems with this over and over. 

[SunsetRunner]

I have the same issue. I can't find an answer. Come on where can I find a sollution. I have Versa 3 one month.

I have reset 3 times  and a hard reset but green light won't work!!!!

I am not satisfied that I can't find a sollution.

[imodesto27]

I threw my watch in the trash and order a different one. Nobody will help so get something different.



Sent from my Verizon, Samsung Galaxy smartphone

[Kay_dk]

I still haven't figured out a way to get this fixed. No one from Fitbit has
responded so far.

[Sonjadb]

My 5th and LAST FitBit just broke (after warranty expired)…

[SJJulie]

This happened to me as well. Versa 2 and Charge 5. 2021, 2023. Both of them had a green light not working that caused Heart Rate not to work after 1yr mark.  I personally think Fitbit company is doing this on purpose. So we keep buying their watches every year. Not cool. I'm done with them. 

[Bodge]

Exactly??? Customer support is awful 

[Bodge]

Same issue, my Fitbit is 6 months old tried customer service chat twice zero help