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Versa has a black screen

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‎07-14-2018 21:55

‎07-14-2018 21:55

The screen is blank and can’t work out how to try and start up again. It did it yesterday and came back to life after putting on charge ( even though it still had charge)

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‎07-14-2018 22:18

‎07-14-2018 22:18

What have you tried so far?

  • Tapping the screen
  • Pressing the left button
  • Putting it on the charger
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‎07-14-2018 22:49

In response to SunsetRunner

‎07-14-2018 22:49

Hi,I have put in charger, held left and right bottom buttons together and tapping screen.
Any other suggestions?
Thanks
Leanne

Sent from my iPhone
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‎07-14-2018 23:06

In response to Eastwoodin8

‎07-14-2018 23:06

Sorry, no I don't. Someone else might have, or contact fitbit support.

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‎07-14-2018 23:57

‎07-14-2018 23:57

I have woken up to the same problem. I did notice the screen was attempting to select its own things last night so I took it off and put it on charge. 

Put it back on this morning and totally black screen. 

Have you got any further with this? Any updates? 

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‎07-15-2018 00:33

In response to Blake_Hickey

‎07-15-2018 00:33

No sorry - no updates

Sent from my iPhone
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