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Versa has a black screen

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Hi. My fitbit versa has stopped working. The screen has gone black and won't turn on. I tried resetting it but no luck. I also tried charging it for 3 hours again no luck. I have synced it with the app on my phone and it says it is fully charged but the screen won't turn on.

 

Moderator edit: updated subject for clarity

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Hi @RyanDoak I have notified a moderator to come and help you 

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Helen | Western Australia

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Mine does today too and will not turn on. Gets warm on charger. Tried holding buttons for restart. No luck. 

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Mine is doing the same thing. The screen went black an hour ago and I can’t get it to turn on. I’ve also tried resetting, restarting and putting it on the charger but it got hot and I took it off. It’s only a couple weeks old and I’m very frustrated. 

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Hi @RyanDoak, @ABrown22 and @Specialkisstal, welcome to the Community Forums. @NellyG, thanks for stopping by to help our friends.

 

Thanks for sharing detailed information about your devices' behavior, as well for your efforts while troubleshooting your devices. I understand how you're feeling, and I'm sorry that you're having this experience. I've checked your information with our Support Team, and apparently they already took your case under their wings. You should receive a response soon, keep an eye on your inbox

 

Catch you later! Robot Happy

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