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Versa has a black screen

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‎07-27-2019 11:13 - last edited on ‎07-28-2019 15:15 by Fitbit Moderator

‎07-27-2019 11:13 - last edited on ‎07-28-2019 15:15 by Fitbit Moderator

Hi. My fitbit versa has stopped working. The screen has gone black and won't turn on. I tried resetting it but no luck. I also tried charging it for 3 hours again no luck. I have synced it with the app on my phone and it says it is fully charged but the screen won't turn on.

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎07-27-2019 18:48

‎07-27-2019 18:48

Hi @RyanDoak I have notified a moderator to come and help you 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-27-2019 18:55

‎07-27-2019 18:55

Mine does today too and will not turn on. Gets warm on charger. Tried holding buttons for restart. No luck. 

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‎07-27-2019 19:05

‎07-27-2019 19:05

Mine is doing the same thing. The screen went black an hour ago and I can’t get it to turn on. I’ve also tried resetting, restarting and putting it on the charger but it got hot and I took it off. It’s only a couple weeks old and I’m very frustrated. 

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‎07-28-2019 15:22 - last edited on ‎04-11-2026 11:58 by Fitbit Moderator

In response to Specialkisstal

‎07-28-2019 15:22 - last edited on ‎04-11-2026 11:58 by Fitbit Moderator

Hi @RyanDoak, @ABrown22 and @Specialkisstal, welcome to the Community Forums. @NellyG, thanks for stopping by to help our friends.

Thanks for sharing detailed information about your devices' behavior, as well for your efforts while troubleshooting your devices. I understand how you're feeling, and I'm sorry that you're having this experience. I've checked your information with our Support Team, and apparently they already took your case under their wings. You should receive a response soon, keep an eye on your inbox

Catch you later! Robot Happy

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