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Versa has a solid red light and won't charge

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‎08-18-2019 15:16 - last edited on ‎08-20-2019 10:25 by Fitbit Moderator

‎08-18-2019 15:16 - last edited on ‎08-20-2019 10:25 by Fitbit Moderator

My versa won’t charge, has a solid red light and won’t react to anything I do.  

Many suggestions?? I love this watch and am constantly using it!

 

 

Moderator edit: updated subject for clarity

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‎08-18-2019 20:44

‎08-18-2019 20:44

Hi @Jodimrs  Have you tried restarting it several times? Will it charge after you do that?

Restart your tracker

Community Council Member

Helen | Western Australia

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‎08-20-2019 10:25

In response to NellyG

‎08-20-2019 10:25

@Jodimrs welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, regarding the charging issues that your Versa is experiencing, the information that shared my friend @NellyG is great for this type of issues.

 

In addition, please try the troubleshooting steps that are listed in this help article. This article also contains the restart process but you can skip it and proceed with the rest if you already tried it. Finally, charge your watch for 2-3 hours and see if it takes a charge and comes back to life.

 

Keep @NellyG and me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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