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Versa has been resetting itself off

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‎10-15-2020 05:42 - last edited on ‎10-16-2020 12:33 by Fitbit Moderator

‎10-15-2020 05:42 - last edited on ‎10-16-2020 12:33 by Fitbit Moderator

My watch has started to turn its self off, it stays on for a few minutes and then off it goes. It goes on charge even though is fully charged and turns back on for about 2 mins..... I’ve tried resetting it etc and nothing works!! Help 

 

 

Moderator Edit: Clarified subject

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‎10-16-2020 12:38 - edited ‎10-11-2023 03:16

‎10-16-2020 12:38 - edited ‎10-11-2023 03:16

Hi there @Stace19, welcome to the Community Forums. I'm sorry to hear about your Versa's recent behavior, I understand where your concern is coming from. Thanks for the details provided in your post.

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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