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Versa has condensation inside the screen

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‎06-26-2020 05:59 - last edited on ‎06-26-2020 18:23 by Fitbit Moderator

‎06-26-2020 05:59 - last edited on ‎06-26-2020 18:23 by Fitbit Moderator

I’ve had this fitbit for a while now, was pretty used to it, never got it near water, didn’t even have it in the shower. Unfortunately as of yesterday, the sensors appeared to have condensation in them, seemingly rendering the device nothing more than a light paperweight; I’m not sure what would have caused this, perhaps sweat?

The screen is blank and pressing the buttons to reset the device does nothing to solve the problem.

I’m not sure what the solution would be to fix this. If there’s anyone that knows how to solve this predicament, let me know.

 

Moderator Edit: Clarified subject

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‎06-26-2020 18:24 - edited ‎03-03-2024 09:35

‎06-26-2020 18:24 - edited ‎03-03-2024 09:35

Hello there @PlasmaticJj, welcome to the Community Forums. Thanks for sharing that your Fitbit Versa stopped working and that you are seeing condensation inside. Thanks for troubleshooting your watch prior to posting here. 

I've created a case to get you in contact with our Support Teamabout this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

Maria | Community Moderator, Fitbit


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