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Versa has lines on display

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‎03-08-2021 11:36 - last edited on ‎03-08-2021 17:43 by Fitbit Moderator

‎03-08-2021 11:36 - last edited on ‎03-08-2021 17:43 by Fitbit Moderator

The screen is turning on but it displays a few lines and would not function at all. I am wondering what's happening?

 

Moderator Edit: Clarified subject

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‎03-08-2021 17:42 - last edited on ‎03-13-2025 08:38 by Fitbit Moderator

‎03-08-2021 17:42 - last edited on ‎03-13-2025 08:38 by Fitbit Moderator

Hi @Joemkb, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. To solve this situation, I’d recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

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‎03-08-2021 18:37

In response to RicardoFitbit

‎03-08-2021 18:37

Hi,
I tried to restart the device. It did but display  on the device is same. No logo or any symbol is visible except whitish color on the screen. However, I try to turn it off and on the same result.
What more can be done.
Thank  you for your help.
Joe
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