Versa having intermittent sync and connection

[Kbadeski]

Over the past two months I’ve had difficulty syncing my Versa. It would sync steps but not active minutes or some other thing. It rarely would complete a full sync. I’d reboot it, delete the app, delete the Fitbit, etc. Nothing seemed to work consistently, but at least it would sync partially. Then I downloaded the update. BIG MISTAKE!  Nothing would sync. I finally did a factory reset, hoping that would work. After 4 resets it finally connected but I lost a lot of data. The. It stopped syncing again. The intermittent syncing is back. 

Whats the the point of having a device that will track the day only to lose it because it won’t sync!

I’ve worn a Fitbit for five years. I have had this Versa for 1-1/2 years and love it. Until now!  Based on other people’s challenges I think it unwise to purchase another. Very disappointed!

[JuanJoFitbit]

@Kbadeski it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't sync your data properly. By the way, thank you for troubleshooting this issue before contacting our forums.

Please let me know what is the brand and model of your phone.

In the meantime, please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome! 

[asahli]

Hello,

I have the same problem.

I tried all the steps listed here:https://help.fitbit.com/articles/en_US/Help_article/1866/?q=sync&l=en_US&fs=Search&pn=1#android

I have a galaxy s8 with android 9, Versa with the firmware 32.33.1.30

Some times I have the notifications of my phone on the watch but it won't syc the data.

I have the option continue syc activated.

Please help, I had a blaze before and it was working fine.

Thanks

[Kbadeski]

I have a Versa special edition version 33.1.30 and sync to an iPhone 8 with iOS 12.4