Versa having trouble syncing.

[Yvonnie55]

Is there a problem with me or the app? I can't get my New Limited Addition Versa to sync.

Moderator Edit: Clarified Subject.

[SunsetRunner]

There were syncing issued earlier and when I went into the app I found it had logged me out. Are you still logged in?

[LCS]

My Versa has not been syncing for 24 hours.  What’s up?

[DaAQVWwV]

After latest application update (Android) I have to shutdown and boot up versa every day (or even more often) to allow it to sync. 

[Yvonnie55]

 yes I am.

[szpakJ]

on the night of the clock change and has not synced since!!

[dmwilson220]

I've been having this issue for a couple of weeks now. I thought I was the only one, specifically came here looking for help. Fricking crazy, I've tried factory resetting the device and my phone and it still happens.

Honestly, the more and more I deal with this device, the more and more I wish Pebble were still around.

[SunsetRunner]

Hi, when you press the watch icon on top of the screen on the right side in the dashboard of the Fitbit app. does it still say "Versa", e.g. is the Versa still connected to the fitbit app??

[dmwilson220]

Yeah, it shows it's connected. I have all day sync and always connected turned on as well, for some reason, the notification for always connected doesn't appear either.

[SunsetRunner]

Hi, log out of your fitbit Account, restart your Phone, start Fitbit again and login. Maybe that solves your problem.

[dmwilson220]

Thanks, I've tried that before already, seems to fix the issue for about a couple of hours. Then notifications stop coming through. Then I check the app and see that's it's also stopped syncing again. I've been stuck in a Groundhog Day cycle of repeating the same thing over and over again, it's pretty frustrating.

[DaAQVWwV]

BTW, do you have battery drain issue?

It looks like as soon as I loose sync/connect my versa start draining battery like crazy.

Shutdown of Versa (not just restart) helps so far for short period, day or two.

[dmwilson220]

I haven't had any kind of weird battery drain issues so far. Just syncing. My battery life appears to still be about 3-4 days, even when not syncing lol.

[Yvonnie55]

OK thanks for all the help but what I did was push the left side button and the right side bottom button together until I got the fitbit sign(the diamond with all the dots). Then I went to the app and did a sync and it asked me if I wanted to link fitbit with versa and I said yes....YIPPY all of my info for 2 days was there. I hope it lasts.

[SunsetRunner]

Congrats and thanks, that's why I'm around to try and help users with problems!

[MarcoGFitbit]

Hello @Yvonnie55, @LCS and @dmwilson220 thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @DaAQVWwV, @SunsetRunner, @szpakJ and @SunsetRunner I hope you're doing well. 

First of all, I would like to apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank those of you who have come back and let us know your Versa is now syncing, I'm very glad. Also, those of you who have already tried to troubleshoot this issue, thanks for letting us know.

If you're still having trouble though, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone..
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Give these steps a try and let us know in case you need further assistance. Have a great day!