Versa having trouble with Notifications / GPS workouts / Quick View.

[Well345]

Not receiving notifications

issues woth GPS/ workouts

quick view

called customer support and received no help whatsoever “engineers working on it” asked for replacement “ we can’t do that” asked for customer relations “ we can’t give you that info”

very dissappointed chose versa over Apple Watch as a gift 

help anyone?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Well345 thanks for joining the Fitbit Community, it's great to have you on board. 😄

I appreciate your participation in the Forums and for sharing your experience with us. I sincerely apologize for the inconveniences you've experienced and we would like to assist you further. Would it be possible for you to elaborate a bit more about Quick View and the issues related with GPS exercises? This will be very helpful for us to check this further. 

When it comes to Notifications, knowing the troubleshooting steps you've tried so far will be very helpful for us as well. Additionally, please reply to us with the following information:

• Phone model you're using.
• OS version running on your phone
• App version installed in your phone (go to Account > Help to get it)
• Versa version (tap on the Account > Versa to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Well345]

Thank you for your quick response!

First, information:

iphone SE

ios 12.1.2

Fitbit app: 2.91(821)

Versa Version: 33.1.30

Issue #1:

Notifications. I don't receive them. When a text is sent to me, my phone notifies me but the fitbit does not. When I check the fitbit, the message is there in the queue but it did not vibrate or display it.

Customer service walked through series of steps involving notification settings, bluetooth settings and resets,  restarts, re-installing the app, etc. and when all was said and done, notifications still would not work. They said they had exhausted all their troubleshooting options and would refer it to their engineers and that was it.

Issue #2

The quick view on the Fitbit randomly stops working. The fitbit stops quick viewing and when I check the app, the quick view option has turned itself off (on its own). I switch it back on. It works for a day or two then turns itself back off again. I have to restart the fitbit to get it working again.

Issue #3: 

Exercise tracking is very temperamental. I turned on exercise tracking, walked 6km (outdoors) and when I finished, turned the exercise off, only to find it only tracked the last 400m of the whole walk. This has happened several times (I walk home from work). I also tried exercise tracking while swimming and it tracked nothing at all. This issue was not addressed in any significant way with customer service as they wanted to focus only on the first issue. 

As a result, I cannot receive notifications, accurately track exercise, and I can't quick view my Versa. 

After not hearing anything for a week I called customer service again. They said there is nothing they can do to help. They told me I have to wait until the engineers figure out a solution for me and will not give me any timeline. It felt like they were telling me I have to keep a defective item until someday when the engineers figure something out. On top of that, the engineers are only working to solve the first problem. Then I have to start all over again with the next two issues. This is quite discouraging.

I appreciate any help you can provide.

[Flinch]

Having the same issues. They sent me a replacement because the first one would not sync at all.  Now it does not track exercise.  Don't get notification text or calls.  Have reset reinstalled .". Everything they say to do.  I had an alta before and never an issue.  The versa is useless.  Hate that I wasted money on it.  Totally not worth my time or money.  May just trash it and get a different brand.  Very disappointed 

[Elisa47]

I feel the same way, this is my 3rd versa purchased from different places and when you call customer service and they make you go through every thing that you have already tried just to say that they are aware that there is a problem and they are aware.  I am tired of turning off the bluetooth and turning it on and have the notifications for a bit then getting no notifications.

[Valerieee]

I am having a similar problem, my Fitbit Vera’s does not receive text notifications anymore. How can I fix it ? Thank you 

[Flinch · Accepted solution]

Here is what I tried yesterday and it seems to be working right now.  Turn off your Bluetooth.  Turn off all notifications on your phone.  Restart your phone.  Wait a few minutes and then turn everything back on.  Then restart your versa.  If it still isn't working - unpair your versa from the fitbit app.  Restart your phone and your versa.  Reactivate your versa in the app.  takes about 10 minutes.  Make sure all your notifications are turn on in your phone and the app.  So far it is working for me.  I'm on my second versa and spend more times trying to get it to work then using it but hope this helps.

[Well345]

Thanks for the response.
When I unpaired the versa and reset up it worked.
Customer service had attempted all those steps so I was sceptical.
Oh well. Still not pleased with customer service.
I’ll see how long it works.
All the best

Sent from my iPhone

[Well345]

@MarcoGFitbit The post is marked as solved. However it is only the notification issue that is resolved. The exercise tracking is still problematic. Please help in any way you can.

Thanks,

Wendy