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Versa heart rate and sleep issues

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‎05-14-2020 10:34 - last edited on ‎05-28-2020 07:13 by Fitbit Moderator

‎05-14-2020 10:34 - last edited on ‎05-28-2020 07:13 by Fitbit Moderator

My versa is not tracking my heart rate and my sleep for a month already. How can I fix it?

 

 

Moderator edit: updated subject for clarity

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‎05-28-2020 07:12

‎05-28-2020 07:12

Hi @Sahntu56, let me welcome you to our Fitbit Community. I'd like to follow up and help you with your Fitbit Versa since it's not tracking your heart rate and sleep.

 

Please try the troubleshooting steps that are listed in this help article. After this, check out this help page which explains how your Fitbit device tracks your sleep. Finally, monitor your watch for the next 24 hours and see if the issues get fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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