help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa - heart rate not tracked during exercise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-24-2019 13:27 - last edited on ‎10-25-2019 13:55 by

‎10-24-2019 13:27 - last edited on ‎10-25-2019 13:55 by

My Versa (purchased June 2018) has stopped tracking my heart rate during exercise. After 2 days on the phone with customer service and going through all of their suggestions including a factor reset - the device is still not working correctly. Evidently this has been an issue since May and the engineers have yet to resolve the problem. Six months to fix a standard feature??? So disappointed to see that Fitbit has such little regard for their customers' satisfaction. 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-25-2019 13:54

‎10-25-2019 13:54

Welcome to the Fitbit Community, @lcb582. 

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa not tracking your heart rate during exercise. Thank you for your efforts to resolve this and for troubleshooting it with our Support team. I am sorry that you are going through this situation, I totally understand how you are feeling. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I suggest to keep communication open with our team since they have already all the details of the case and special tools to continue assisting you. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer