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Versa hot to touch

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‎07-04-2019 00:42 - last edited on ‎07-05-2019 19:27 by

‎07-04-2019 00:42 - last edited on ‎07-05-2019 19:27 by

I bought the versa special edition. After putting it on charge and I actually checked to make sure it was okay this morning I woke to find it piping hot and dead! 

Ive had it only a few months and I’m still paying it off! Called customer service this morning and advised I will get an email today! When is this email coming??? He told me I’m under 2 years warranty as I’m in uk! This better mean it will be replaced! I have lost a lot of faith in this product which was so highly advertised! If I don’t get my replacement or my replacement fails I will be asking for a full refund of all the payments I’ve made! Was really enjoying this product. Hopefully this email and any next actions from @Fitbit will keep this loyal customer! 

When is this email supposed to arrive and what is the turn around time for a replacement?

 

 

Moderator edit: subject for clarity

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‎07-05-2019 19:36

‎07-05-2019 19:36

Welcome to the Fitbit Community @A2prosper86.

 

I appreciate your participation in the Forums and sharing your experience with the Special edition Fitbit Versa. I totally understand how you are feeling as you've been enjoying the watch and would like to continue using it and working on your goals. Thank you for being a Fitbit customer and for taking the time to get in touch with our Support Team. You're in good hands now! I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance. You should receive an email from them shortly. 

 

You can take a look at this page for more information about the warranty policy.

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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