Versa is completely unresponsive

[hollywoodcarp]

My Fitbit versa won’t turn on at all. I have tried the restart method as well as holding down all 3 buttons for a while. The lights on the back won’t flash or anything. I charged it up to 100% yesterday and used it for about 15 minutes and took it off. When I came back to put it back on after about 30 minutes it was completely unresponsive. I’m not sure what else to try.

Moderator Edit: Clarified subject

[Kkrose16]

My FitBit was working fine and holding a charge until Saturday.  I had charged it before I left to go on a hike Saturday morning.  When I put it on it had a full charge. Within 4 hours, once I had finished my hike, the charge on the FitBit was down to 14%.  At that point I took it off and turned it off until I was able to get home and charged it.  When I got home and put it on the charger it said that it was at 0% but did not show the charging battery.  I have tried resetting it, plugging it in different places, cleaning it like in other posts, and even borrowed another charger and there is no life.  I did not put it in water for that to have been the problem.  This same thing happened about a year ago after swimming (obviously the water resistant part wasn't true for that one).  Could you please help? 

Thank you! 

[Neethu.prasaad]

My versa is not working it shows a black screen

[mollyquirkexox]

I’ve just bought a Versa 2 and had it on charge for nearly an hour to be able to set it up and nothing is happening, I’ve tried all the steps and there’s also no light showing on Fitbit or charger?

[Sgt789]

Hello,

My Versa 2 screen started to not respond correctly yesterday. I tried to reboot it and to factory reset it with no success.

When I tried to charge it, to watch was telling me that it was charging. After a couple of hours, the battery percentage wasn't going up.

Finally, to watch has no more battery and I can't do anything with it now.

My Versa 2 is almost new, the cable looks OK, the pins are not bent and I cleaned the connector.

Can somebody help me, or should I contact support ?

Thanks in advance.

[LizzyFitbit]

Hi everyone. A warm welcome to the Community Forums.

@hollywoodcarp, @Neethu.prasaad and @Sgt789, thanks for letting me know about your watches and the steps tried on your own to get them working again. I was checking your details and I noticed that our Support team already took your cases under their wings. Apparently they've provided you with assistance, but if you need anything else don't hesitate to let me know.

@Kkrose16, thanks for the time taken to troubleshoot your watch and for sharing detailed information about its behavior. Since the suggested steps didn't work for you, I've gone ahead and requested a case on your behalf so you can receive assistance via email. Just note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

@mollyquirkexox, I'm sorry that your Versa 2 is unresponsive and thanks for any step tried prior posting. Just to confirm, may I know if you refer to the troubleshooting steps described in this help article? If not, please give them a try and keep me posted with the outcome.

By the way, I've moved your posts to this new thread so we can keep our forums organized.

I'll be around.

[Brooke489]

Exact same thing has happened to me today as well:(

[LizzyFitbit]

Hi @Brooke489. Welcome on board. It's great to have you here.

Thanks for letting me know that your Versa is also not responding. Since your post didn't mention, may I know if you see a green light on the back of your watch? Also, do you feel a vibration when pressing the left button? If your answer is no, I'd recommend to give a try to the troubleshooting steps described in this help article.

Let me know how it goes.

[Graeme43]

Mine also started running quite slow today getting alarms up and battery drained like crazy as I went to check time and it was flat. 70% 7 hours ago

seems like cpu was running maxed out all day and flattened it

[hollywoodcarp]

None of the steps that the support team told me to do worked. My Cerda is still completely unresponsive.

[LizzyFitbit]

Hi @Graeme43, welcome on board. @hollywoodcarp, I'm glad to see you here again.

@Graeme43, thanks for joining this thread and sharing details about your Versa behavior. Just to confirm, by slow do you mean that it doesn't respond when pressing the button or tapping on the screen? If that's the case, please try restarting your watch as described in this help article. Additionally, let me share that the the battery on your watch will depend on how frequent you're using its features. For that reason I'd recommend to check our tips to maximize the battery life.

@hollywoodcarp, thanks for letting me know that your Versa is still unresponsive even after the troubleshooting steps. I've gone ahead and updated your details to our Support team so they can reopen your case and continue helping you via email. Due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

Keep me posted.

[Flamingm72]

Hi there. My Versa 2 also won't charge. None of the restart tips have worked this time (this is the 2nd time this has happened. 1st time the 3 button trick worked immediately). I bought an off branded charger off Amazon, still nothing. No vibration putting into the charger either.

Any further advice or options please?

Cheers 

[SunsetRunner]

I've had two versa's now do this. Mine and my wife's, within a week of the other. Randomly stops holding charge and now the screen is completely black, yet alarms still go off and the watch appears to be otherwise "functional". Unfortunately, mine is already a replacement so Fitbit likely won't do anything... 

[HGruver]

My watch face Keeps flashing the Fitbit logo. I have pressed/held correct buttons-nothing changes. Now what?

Moderator edit: format

[Lsuchica86]

Mine wouldn’t show anything this morning. I held the side button down for about 12 second and I rebooted. Works fine now🤷🏻‍:female_sign: Hopefully that helps you

[HGruver]

I have tried that. I am glad your reset was effective!

Moderator Edit: Personal info removed

[LizzyFitbit]

Hi everyone, welcome to the forums. It's nice to have you on board!

@Flamingm72, thanks for letting me know about your Versa 2. You did a good job with the troubleshooting steps and I'm sorry that your watch is still not working. Just to confirm, have you tried charging it with the charging cable that came in the box? If so, please give one last try to these other troubleshooting tips. Let me know how it goes.

@SunsetRunner, thanks for sharing the issues experienced with yours and your wife's watches. To work on this together, I'd suggest to try restarting them to get the screen working again. Also, double check our  tips to maximize the battery life.

@HGruver and @Lsuchica86, I'm glad that your watches are working correctly and thanks for trying the restart process. Hope you enjoy the experience.

Please keep me posted.

[HGruver]

My watch is not working. I have tried every suggestion made. Logo keeps flashing......

Moderator Edit: Personal info removed

[OKhorseman]

I have gotten a problem with my fitbit.  it quit responding and also to the only thing that will actually come up after I reset it no matter how many times, is the logo. The green lights on the back wont flash and kept on the charger for 3 days. It doesn't want to do anything I can turn that off but it still doesn't do anything when I turn them back

[LizzyFitbit]

Hi @HGruver. It' good to see you here again. @OKhorseman, welcome on board!

@HGruver, I'm sorry for the misunderstanding and thanks for clarifying that your watch is still not working after the restart process. I got in touch with the Support team and I was told that you already have a case created with them. You'll receive an email from them shortly so keep an eye on your inbox.

@OKhorseman, thanks for joining this thread and for restarting your watch prior posting. Because the screen isn't showing your details correctly, I went ahead to request a case on your behalf so you can receive further assistance via email. Just note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

I'll be around if you have more questions.