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Versa is constantly pausing

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‎07-19-2019 07:36 - last edited on ‎07-23-2019 20:01 by Fitbit Moderator

‎07-19-2019 07:36 - last edited on ‎07-23-2019 20:01 by Fitbit Moderator

My Fitbit is constantly pausing.  And the app on phone is not same as what’s on watch 

 

Moderator edit: updated subject for clarity

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‎07-23-2019 20:00 - last edited on ‎09-10-2024 12:24 by Fitbit Moderator

‎07-23-2019 20:00 - last edited on ‎09-10-2024 12:24 by Fitbit Moderator

Hi @Rita59, welcome to the Community. I'm glad to see a new face around! I'm sorry for my delayed response.

Thanks for stopping by, and let's work on this together. Please provide me with more details about the issues experienced with the Versa and the Fitbit app, and let me know what troubleshooting steps you've tried prior posting. If possible, try attaching a screenshot in your reply, as that will help me to take a deeper look.

In the meantime, I'd recommend to restart your Versa, and make sure the Fitbit app and your Versa are updated to the latest version.

I look forward to your reply.

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