Versa not turning on

[NettieWalnut]

I see in the forum that the Versa not turning on even after you charge and reset is not unusual. My question is how do I make contact to customer service to move forward with getting it fixed.

[NellyG]

Hi @NettieWalnut I have flagged a moderator to come and help you.

[LizaWitt]

I'm having the same issue with my versa... When I plug it into the charger it goes on fully charged I wear it but then it just goes off and I cant get it on please help

[rashoak]

My Versa has been doing the same thing for two days now. Any answers to fix the problem?

[Jamesmcd1996]

I'm also having the same problems.. Only got the versa yesterday & I've already spent hours trying to get it to turn on... Please someone help me out, support services from Fitbit is extremely unsatisfactory 

[YojanaFitbit]

Nice to see you here @NettieWalnut @LizaWitt @rashoak and @Jamesmcd1996, welcome! Thanks for the troubleshooting steps that you've tried.

@NettieWalnut I've requested a case for you, our team will be contacting you via email shortly to give you a hand with your Fitbit Versa. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts.

@LizaWitt @rashoak and @Jamesmcd1996, please confirm that you've followed these steps. Thanks for letting me know about your Versa, I'm just wondering if green light on the back is still blinking. If not, I'd recommend to try the following steps:

1. Clean the gold contacts on your device and charging cable.
2. Restart your Versa one more time.
3. Try a different USB port or a UL-certified wall charger.

I'll be around, so let me know how it goes. 

[SunsetRunner]

My screen will not turn on at all but will sync with my app on my phone

[rashoak]

Yes, I have tried everything I can! Thank you.

Sent from my iPhone

[SunsetRunner]

Also I have tried everything and not able to get it to turn on

[Sep5295]

My husband and I both have the versa - we got them last Christmas. His all of a sudden shut off. I followed all steps listed and still nothing. The app syncs with it when it is on the charger, but the screen will not turn on and it was fully charger when it randomly shut off. Any help would be appreciated!

Thank you!

[LizaWitt]

Thanks @YojanaFitbit I went through the help function and chatted to Mark, he assisted me with a few checks and I will be receiving a new one soon under warranty

Have a lovely day 

Regards