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Versa is counting steps without doing them

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‎06-13-2018 12:30 - last edited on ‎10-18-2021 16:46 by Fitbit Moderator

‎06-13-2018 12:30 - last edited on ‎10-18-2021 16:46 by Fitbit Moderator

Hi I have my versa and I note that before I put my versa on my arm ,the versa already have 30 step . What can I do with that. I have a Note 8.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎06-13-2018 23:38

‎06-13-2018 23:38

Your Versa, like any wrist-worn tracker, counts steps my monitoring the movement of the tracker (i.e. your wrist) and then deciding whether that movement was the result of a step or just random arm movement. It's not a precise science and it sometimes gets it wrong - sometimes too many, sometimes too few.

 

This is what fitbit have to say on the subject: https://help.fitbit.com/articles/en_US/Help_article/1136/

 

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