Versa is dead after trying to install latest software update

[Alma_Morales]

I have a versa watch since May of last year, last week fitbit app had an advertisement of new software update, I start the process then after about three hours of doing almost nothing, screen go from a fitbit logo to a black one. I tried restart, stop charging for a day and start again, turn on only with the left button, conecting to a pc or to a laptop but nothing seems to work. What it's going wrong?

[linzilfc]

I have the versa 2 only 7 months old. 
Saturday night I went to bed with it charged over 75% Sunday morning woke up to the black screen nothing else just a black blank screen. 
My Fitbit app is saying to download the latest firmware but I can’t as the watch is no longer synced and  I can’t sync it because the screen is blank. I think it all is part of a flawed update which as bricked a load of watches. 
My heart rate sensor is not working but the watch vibrates when put on charge and vibrates when back button is held but that’s about it. My phone still finds it and connects on Bluetooth but can’t sync it as I can’t see a code due to blank screen.

i have a case number and case open I would say contact support. Mine is in warranty and expecting a replacement but they have said could take longer than 7 days for them to contact me which would be ridiculous i’m hoping it’s slot sooner. 
so frustrating that I might have to wait a while for it to be resolved given the choice would take my money back and purchase a Apple Watch - reliability on these is shocking 

[iilisaii]

Hi...I’m having trouble contacting support....How did you manage it?

[linzilfc]

I contacted them on Twitter they opened a case for me still waiting on a email from them I have a case number they have advised it could take longer than 7 days to contact me i’m hoping it’s much sooner. 
There is also a live chat option and phone number I think you can use.

the prospect of not having a replacement watch in the next few days is very poor service as the watch is 7 months old and been well looked after and this is totally there side - i am not impressed at all with the service.

[iilisaii]

Ah right!...I’ll go with twitter then...I think It must be something to do with the update...never had this problem and not quite a year old yet!...I don’t mind waiting as long as it gets resolved!...thanks for reply! 😄🤞

Sent from my iPhone

[linzilfc]

Yes u can message them via Twitter 

i think if it’s less than a year old and they can’t fix it following the steps they use i’m guessing they will just replace it.

you might be in for a wait though for the replacement - I’ve seen some people on here who have been waiting since June for there replacement

personally I would prefer a refund but not sure that’s a option guessing I will just get a replacement not ideal as I could do with the tracker this Weekend 

[iilisaii]

OMG!...I couldn’t wait that long!...I feel gutted when I run out of charge during the day when I’m out thinking of all the progress that I’ve lost!...I’m thinking i should have opted for the Apple one too now!... I’m going to try the live chat in the morning as well...it’s worth a try but saying they’re busy at the moment....wishing us A speedy fix!🙄😄🤞🤞🤞

Sent from my iPhone

[linzilfc]

They are processing my replacement now so i’m hoping it’s fairly quick

i have lost faith in the quality of these products but we shall see 

yes I chose Fitbit over the Apple Watch and regret it. As a iPhone and Mac user wish I had stuck with my gut to go apple