04-24-2020 15:57
04-24-2020 15:57
Hello
This Thursday, April 23rd, when I woke up, my Versa was completely off, the black screen, no light on the back.
I followed different solutions found in this fitbit forum:
The screen is always off, no light on, no vibration, plus Bluetooth sync.
What can I do?
Thank you in advance for your answer.
Olivier
04-24-2020 17:35
04-24-2020 17:35
same thing happened to just yesterday, i tried to charge it so it can turn on and it wont turn on anymore ive tried everything
04-24-2020 17:58
04-24-2020 17:58
I had the same issue couple of days ago. I contacted Fitbit support and was told to clean the gold contacts on the device using rubbing alcohol and a tooth pick or cotton swab. I tried that but didn't help.
You could try that too.
I contacted the support again and was provided with a 25 % discount for new fitbit device when ordered through FitBit.com and the coupon expires in 30 days. I haven't made a decision yet. Hope you are lucky and can get your device to work again. Good luck !
04-24-2020 18:46
04-24-2020 18:46
I have the same issue with mine. It stopped working 2 days ago. I was reading through the limited warranty details and you should be able to return the fitbit and have it either replaced or refurbished, subject to Fitbit's discretion. I'm wondering why they are only offering you a 25% discount on a new one?
04-24-2020 18:47
04-24-2020 18:47
Same with mine. When I have tried charging it, the watch heats up.
04-24-2020 19:01
04-24-2020 19:01
04-26-2020 09:19
04-26-2020 09:19
I tried to clean the the gold contacts with alcohol but didn't help.
I bought mine in June 2019, I think the limited warranty is still valid
04-26-2020 10:07
04-26-2020 10:07