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Versa is displaying a red X on the screen

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‎07-22-2019 06:06 - last edited on ‎07-24-2019 05:04 by Fitbit Moderator

‎07-22-2019 06:06 - last edited on ‎07-24-2019 05:04 by Fitbit Moderator

I have a red X on my screen that says "This app requires the Internet permission to be granted" it just randomly popped up and wont go away!

 

 

Moderator edit: updated subject for clarity

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‎07-24-2019 05:31 - edited ‎03-27-2024 06:13

‎07-24-2019 05:31 - edited ‎03-27-2024 06:13

Welcome to the Community Forums @JessG07! I'm sorry for the late response. 

At this moment, in case you haven't done it yet, please restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen and then sync it with the Fitbit app. If the message does not disappear, my best recommendation would be setting up the Versa as a new device to reset the connection between the phone and your watch. Don't worry, none of the information already stored in your account will be deleted. 

Please note that some apps require certain permissions in order to work properly, such as access to the internet or the ability to run in the background. For more information, please see this help article: How do I install and manage apps on my Fitbit watch?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-24-2019 05:31 - edited ‎03-27-2024 06:13

‎07-24-2019 05:31 - edited ‎03-27-2024 06:13

Welcome to the Community Forums @JessG07! I'm sorry for the late response. 

At this moment, in case you haven't done it yet, please restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen and then sync it with the Fitbit app. If the message does not disappear, my best recommendation would be setting up the Versa as a new device to reset the connection between the phone and your watch. Don't worry, none of the information already stored in your account will be deleted. 

Please note that some apps require certain permissions in order to work properly, such as access to the internet or the ability to run in the background. For more information, please see this help article: How do I install and manage apps on my Fitbit watch?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer