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Versa is experiencing battery and screen issues

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‎11-22-2019 19:46 - last edited on ‎11-23-2019 04:29 by Fitbit Moderator

‎11-22-2019 19:46 - last edited on ‎11-23-2019 04:29 by Fitbit Moderator

Had my versa for 15 months.  Really love it but noticed lately that battery life is deteriorating.  Got up this morning and felt versa vibrating a lot.  On investigation noticed that screen had completely popped off and won’t click in again.  Waiting to hear back from customer support.  Has anyone else had this happen?

 

 

Moderator edit: updated subject for clarity

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‎11-23-2019 04:28

‎11-23-2019 04:28

@Kimmy5848, welcome to our Fitbit Community! Regarding the battery and screen issues that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and provide a solution.

 

Please keep an eye on your email account.

 

In case you have additional questions, don't hesitate to get back and I'll be happy to assist you.

JuanJo | Community Moderator

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