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Versa is experiencing notifications and syncing issues

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‎01-05-2020 07:06 - last edited on ‎01-06-2020 04:56 by Fitbit Moderator

‎01-05-2020 07:06 - last edited on ‎01-06-2020 04:56 by Fitbit Moderator

Since your update my phone wont work.

 

 

Moderator edit: updated subject for clarity

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‎01-06-2020 04:55

‎01-06-2020 04:55

@Sammyz57, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it won't sync nor receive notifications.

 

I'd like to know what is the brand and model of your phone.

 

Please follow the troubleshooting steps that are listed in this help article in order to fix the syncing issue. Regarding the notifications issue, please follow the troubleshooting steps described in this help page. Finally, monitor your watch and see if the issues get fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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