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Versa won't take a charge

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‎01-05-2020 11:50 - last edited on ‎01-06-2020 04:22 by Fitbit Moderator

‎01-05-2020 11:50 - last edited on ‎01-06-2020 04:22 by Fitbit Moderator

I've had my versa since christmas day 2018. It's just turned off and will not charge up. I have tried 2 chargers so I'm doubting it's both my chargers. Both the charging pins and charging connectors are clean and not bent etc. I had this problem with my charge 2 and upgraded as I couldn't do anything with it after 18 months of use. I wouldn't like to think the same thing has happened. Thanks for any help in advance 

 

 

Moderator edit: updated subject for clarity

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‎01-06-2020 04:21

‎01-06-2020 04:21

@Tonilou16, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it won't take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try one more workaround that has been helpful for this type of issues. Please restart your watch as described in this help article. After this, try charging your watch again and see if it gets back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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