Versa is losing time

[Angela1225]

My Versa is about 1.5 years old. In the past week or two it has started to lose time. I have started to syncing it twice a day but it is still losing time so it is not accurate as a watch. I tried resetting my time zone as someone suggested that. No help. It is syncing and fully charged but continues to lose time; up to 2 hours a day...very frustrating and not a good watch anymore.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Angela1225, welcome to the Community Forums. I'm sorry to hear that you're feeling frustrated. Thanks for the details shared in your post about your Versa's recent behavior in losing time and for trying to fix the issue prior to posting here. 

Keep in mind that your Versa may be showing an incorrect time since it hasn't synced yet or if it hasn't been properly paired to your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. Have you noticed recently connectivity issues?

To see when was the last time sync or if your Versa is paired, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

I'm looking forward to your response, keep me posted.

[Angela1225]

I sync it pretty much every day trying to get it to have the right time. It generally gets itself to the correct time but as I wear it minutes are lost every hour reducing it's accuracy dramatically.  I shut it off today; didn't really help either. I reset the time zone as someone suggested; had no effect on this problem. I need to get a few smart watch and it isn't gonna be a fitbit......

[MarreFitbit]

Hi there @Angela1225, thanks for getting back and for the update.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.