Versa is losing time

[robbie1961]

Hi my versa keeps losing time and only way to reset is to reinstall please help

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @robbie1961, welcome to the Community Forums. I'm sorry to hear that your Versa is losing time, thanks for letting me know the only way to correct the time is by restarting your watch. I'll be glad to help you with this. 

Keep in mind that your Versa may show an incorrect time if it hasn't synced or it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

[robbie1961]

Hi yes we keep restarting it and un pairing and repairing it And agains It loses time it’s been doing it for weeks now think it needs replacing however cant find an email for you


regards


robbie

[MarreFitbit]

Hi there @robbie1961, thanks for getting back and for the update. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.