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Versa is not being recognized

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‎02-10-2020 06:06 - last edited on ‎02-11-2020 06:32 by Fitbit Moderator

‎02-10-2020 06:06 - last edited on ‎02-11-2020 06:32 by Fitbit Moderator

I spoke to soon my Versa is not recognized....

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎02-11-2020 06:31

‎02-11-2020 06:31

@Maria53, it's great to see you in our Fitbit Community! In order to avoid any confusion from my end, do you mean that your Versa is not being recognized by your phone?

 

If so, let me know what is the brand and model of your phone. In the meantime, try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-12-2020 02:41

‎02-12-2020 02:41

AGAIN MY FITBIT SYNCED THIS MORNING AND NOW IT CAN’T BE FOUND......HERE WE GO AGAIN!

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‎02-12-2020 08:19

In response to Maria53

‎02-12-2020 08:19

@Maria53  did you see the post from Moderator @JuanJoFitbit  above?  Your phone information would be most helpful.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-15-2020 06:23

In response to Odyssey13

‎02-15-2020 06:23

@Maria53, I'm sorry for the late response. However, I appreciate your feedback.

 

I was able to get in touch with our Support team and was told that they assisted you via email. Since the issue persists, please reply to their last email and they'll be happy to follow up and assist you accordingly.

 

We appreciate your patience and time with this.

 

Thank you for your help @Odyssey13.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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