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Versa is not compatible with One Plus3

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‎07-29-2018 03:39 - last edited on ‎07-29-2018 10:40 by Fitbit Moderator

‎07-29-2018 03:39 - last edited on ‎07-29-2018 10:40 by Fitbit Moderator

What do I do now that the versa basically refuses to work with my one plus three. Nothing syncs. Been trying forever. I need to be refunded

 

 

Moderator edit: updated subject for clarity

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‎07-29-2018 03:45

‎07-29-2018 03:45

It seems to be a bit hit or miss with that phone. Looking at the following thread some have had success with syncing, other have no luck and there seems to be a particular issue with notifications

 

https://community.fitbit.com/t5/Blaze/compatible-with-oneplus-three/m-p/1519339

 

This is probably why it's not on the list of supported devices at www.fitbit.com/devices

 

In terms of a refund then you'd need to contact the retailer you got your versa from. Fitbit only offer a refund for products bought direct from fitbit.com and within 45 days.

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