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Versa is not getting text messages.

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‎11-05-2019 07:21 - last edited on ‎11-06-2019 08:42 by Fitbit Moderator

‎11-05-2019 07:21 - last edited on ‎11-06-2019 08:42 by Fitbit Moderator

I am no longer getting text message notifications on my Versa. I have tried everything. I have updated the versa, deleted the app, turned the versa off, and updated the IPhone many times. Please help.

 

 

Moderator edit: updated subject for clarity

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‎11-05-2019 12:41

‎11-05-2019 12:41

If you recently updates to iOS 13 that may be the issue. Apple changed a bluetooth setting and didn't notify anyone. Fitbit is aware and working on it.

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‎11-06-2019 08:42

In response to SunsetRunner

‎11-06-2019 08:42

@mackenzie.simps, welcome to our Fitbit Community! Regarding the text notifications issue that your Versa is experiencing, I appreciate the troubleshooting steps you tried before contacting our forums.

 

I'd like you to take a look at Matt's post, which provides extra information about this issue and also shared some tips that you can try in order to fix this issue.

 

Thank you for your help @SunsetRunner.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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