Versa is not logging exercise's data properly

[danielle_dee]

I've just recently started having issues logging my exercise.

Firstly, my Heart Rate Data is not syncing when I try to log my workouts afterwards, even though I wear it tight and it's clean, it isn't working (photo link attached here: https://ibb.co/V2mSVC3

Along with this, my number of days I've worked out is bugging out.

Last week I only worked out on four days but it's showing 6, and this week I've logged today but it's showing zero days? (photo link attached here: https://ibb.co/TkjNrJf 

I've reset my fitbit versa, restarted my iPhone 8, re-installed the app and logged in again and nothing seems to be fixing it. I had a charge hr for years and never had as many issues that I do with the versa and it seems like I'm not the only one. Please help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @danielle_dee, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Fitbit Versa has not logged your exercise's data to the app properly. By the way, thank you for trying to get this issue resolved before contacting our forums.

I would like to follow up and would like to know if the issue persists or if it got resolved.

In the meantime, I'd like you to try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data. Finally, monitor your Versa and see if the issue gets fixed.

Keep me posted on the outcome.