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Versa is not registering my sleep

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‎09-17-2020 22:38 - last edited on ‎09-18-2020 07:49 by Fitbit Moderator

‎09-17-2020 22:38 - last edited on ‎09-18-2020 07:49 by Fitbit Moderator

Hi all! 

I've been having some issues with my versa recently. 

It's not registered or syncing my sleep log. If it does pull something through it logs about 2 hours, which isn't right. 

I've tried all of the suggestions on here and those provided my Fitbit and was wondering if anyone else has been experiencing the same issue? 

I'm using a Sony XA2, running on the latest software and my Fitbit is up to date. 

Do I just bite the bullet and order a new one?

Thank you!

Jess

 

 

Moderator Edit: Clarified subject

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‎09-18-2020 07:53 - edited ‎10-03-2023 06:00

‎09-18-2020 07:53 - edited ‎10-03-2023 06:00

Hi there @JessieA87, welcome to the Community Forums. I'm sorry to hear about the recent issues you've been having with your Versa that has stopped tracking your sleep data. Thanks for the details provided in your post, I'll be glad to help you. 

Regarding your question, note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I've seen you got in touch with our Support Team regarding this issue and they're now helping you to get this issue solved. Please stay tuned to your inbox for updates on your case.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-18-2020 07:53 - edited ‎10-03-2023 06:00

‎09-18-2020 07:53 - edited ‎10-03-2023 06:00

Hi there @JessieA87, welcome to the Community Forums. I'm sorry to hear about the recent issues you've been having with your Versa that has stopped tracking your sleep data. Thanks for the details provided in your post, I'll be glad to help you. 

Regarding your question, note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I've seen you got in touch with our Support Team regarding this issue and they're now helping you to get this issue solved. Please stay tuned to your inbox for updates on your case.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes