Versa is not syncing correctly.

[Husain187]

Fitbit what happening with your syncing ! 

I have to restart my phone , restart my watch and in the end it doesn't work .

Anyone planning to purchase the watch pls don't they have syncing issues . 

The watch is good but the connection for Bluetooth and notification sucks big time.

Moderator Edit: Clarified Subject.

[MsKing1913]

I totally understand your frustration. The insult to injury is the lack of support from Fitbit itself. 
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[simpllmiz1]

I have tried all the steps so many times it's crazy .... I paid $183.00 for something I wore 5 months ... What I am reading is the company is doing nothing to fix the issue.  WHAT BS ... I will make sure and spread this news ....  😞 

[MsKing1913]

I feel your pain. The Fitbit as a company hasn’t been helpful at all in my experience. My watch is less than a year old and it has been a headache for over a month. I will never purchase another item from them. 


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[RNGupta]

i recently purchased versa 2. connected to my samsung galaxy a30. after a day i realized its not sync and i had to do it every hour manually by going to the app. So i read the suggestion and uninstalled fit bit and reinstalled it and also did a factory reset to the device. Bot its not at all connecting. It sucks. Also the customer scare call doesnt get connected quickly. Holy crap. Dont by this.

[MsKing1913]

We share the same pain. 


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[trossell]

I've did the resets, uninstalling, reboots, EVERYTHING, multiple times for months.  RARELY would sync and last a few hours. Emailed customer support---NO FIX & doesnt look like they plan on it. If I could go back I WOULD NEVER buy this product again.  I'd stay with my Charge2HR.-😡😪

[Pato0709]

I've had my Versa 2 for 4 days and it has only worked on the first day.  It will not synch with iPhone and I have done all the suggestions you have listed.  Does this mean I will have to return it and get an Apple Watch????  Very disappointed that a brand new watch cannot work as it should.

[simpllmiz1]

My phone is a Samsung and I have done all they have said over and over ... it will work for about 30 minutes to an hour and it starts dropping time again. They know there is an issue ... With all the trouble that has been caused they should at least put an offer out there that says if we have one of the Versa's that we should be able to take it to a store and exchange for a newer version AT THIER COST.

[simpllmiz1]

Me too ... and I tell everyone not to buy one ... They do not stand behind this product

[SWatters]

Hi.

I have followed all of these steps. Bluetooth does not recognise the Fitbit versa on any device. Tried 3 phones and one tablet. Seems to be an internal fault with the Fitbit. this device is under 12 months old. Can you please advise how I can return it for repair

[MsKing1913]

Take your receipt and product back to wherever you purchased it and get a completely different product. 


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[ans1057]

This is my experience with the versa syncing issue. I bought this watch almost a year ago and have really had no issues with syncing. However in April or May when they rolled  out the new update I started having syncing issues. My wife has a fitbit blaze and was having issues with syncing on her smartphone after the new update. I tried every single thing that was suggested in the forums and nothing worked. I knew it was not the watch as the app update affected my versa and my wifes blaze. I finally found an old app version that I downloaded and installed on my tablet. The version is 2.90. I went through a lot of versions before I found one that would work. Installed the app and had no more problems. Decided to uninstall the new app on my wifes phone and put the 2.90 version on and see what happens. She had no more issues either. Recently I decided to try out the new app along with the new firmware update. my current version on fitbit is 32.33.1.30.  The new firmware version with the new app is 32.70 and not sure what the rest of the version number is. Installed the new app and did a factory reset to get the new firmware version also. As soon as everything was installed I immediately started having syncing issues. Uninstalled the new app and did a factory reset on the watch. Put the old app back on and set versa back up which installed the old firmware version of 32.33. Once everything was installed everything started syncing again. This has been almost 2 weeks now and have had no issues at all. I really hope this helps anyone that thinks it is the watch that is causing the problems. I honestly believe it is the app itself that is  causing issues.

[mlssagrhm]

This is ridiculous. I'm having the same issue and the fact that the "solution" is to restart your phone multiple times is just absurd. I just bought the versa 2 thinking it would be fixed by now but nope. 

[kelsey.kristine]

Mine will no longer sync. I got this watch in September. I've always been a Fitbit fan and this watch has ruined it for me. It no longer syncs or records exercise. I can't record runs because it shows my pace as being more than 2 minutes slower than it actually is, I can't utilize the music app (I can't upload or sync any music, OR pair any headphones), and now every day is showing up with 0 steps. I've restarted my phone, I've deleted and re-downloaded the app, I've done everything that Fitbit recommends. 

I'll be getting a Garmin after this. Why bother having a smart watch if all it does is tell the time? That's all the Versa is good for now. 

Anyone reading this who's considering getting a Versa, do yourself a favor and don't. 

[ans1057]

If you got this in September and nothing seems to be working to me that sounds like the watch itself and not the app. Considering you have had it for a short time I would exchange it for another one and see if that helps. I myself went to versa because I had a garmin vivosmart hr and did not have the patience with it anymore. It was really bad as far as being accurate with stairs and I always had issues with syncing. And every time they did a firmware update on the watch something else always seemed to go wrong. What I did like about the garmin was that you could manually set your own time and did not have to be synced with the internet.

[Kristy86]

my Fitbit would never sync the majority of the time I had it so I called FitBit Support Number 1(877) 623-4997. I had told them the problem I was having with my Fitbit Versa Lite - and they went through different things to try and then they asked me if I tried connecting my Fitbit to a different device .  I had recently got a newer phone so i tried it on my old phone and my new one , the person on the phone asked me when I bought my phone and I just got it in March of this year.  I was still under my warranty period so they sent me a new Fitbit Versa Lite and so far it seams to sync perfectly (so far)

[Rhona]

I’ve had my Versa 2 for about 2 weeks. It synced without issue until this morning. Just kept searching. Turned iPhone off. Reset Bluetooth on phone and on watch. Still nothing. With 52% battery still on watch, I set watch in charger and it automatically started to sync. Hope this isn’t ongoing.

[cjones0377]

I have an ios X and the latest Fitbit app - just got my new versa Fitbit today and it is not syncing! I tried all the steps and when trying from

my MacBook it tells me to add the device to my Fitbit account before it can sync!?! 

[AD-lpc]

I have the exact same problem. I have to restart my phone (Android) every morning, as the app says it cannot find my device. It will sync all day, then it cant find it and I have to restart my phone again. Super frustrating. Also, why should we have to restart our phones, restart our devices and/or uninstall/reinstall apps. Shouldn't it just work! 

[Rhona]

Yes, It syncs fine all day then the apps, like “Weather”, won’t sync. I have to shut my phone down and reboot. I also noticed this same thing happening if either my Fitbit or phone has less than 50% charge.

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