Versa is not syncing correctly.

[Husain187]

Fitbit what happening with your syncing ! 

I have to restart my phone , restart my watch and in the end it doesn't work .

Anyone planning to purchase the watch pls don't they have syncing issues . 

The watch is good but the connection for Bluetooth and notification sucks big time.

Moderator Edit: Clarified Subject.

[Bonniemt]

I have a Huawei p20 Pro. I bought my versa about a Yr ago, first 6 months it worked well although it's never received notifications.. On the odd occasion it would. I've been in contact with fitbit help desk and after 6 months of troubleshooting they sent me a new versa. It's been about a wk and it's working, in that it's syncing but no notifications. I'm not sold that it's fixed, despite working right now. My advice is to contact fitbit, they are pretty good at communication, work with them and see what happens. If the problems arise again il be switching to a new device, the new Samsung looks promising! Right now though it's connected to my phone and all syncing has been automatic so hopefully I will have plenty more use. Good luck to everyone 

[vwaalkens]

Fitbit not syncing. Did all the suggestions all day long. This is disgusting.

[vwaalkens]

How do I get into my account to get app version and versa version?

[Rhona]

So, what should we do as a community to address this? Fitbit knows and they’re not offering anything to help. We’ve all invested
about $150 for a watch that isn’t consistently current because it won’t sync.
Get Outlook for iOS

[vwaalkens]

I have a Samsung 7J, have no idea the OS. I have A fitbit versa. Have no idea what appt version. Have no idea how to get into my account to find out. I will never buy another one. Can't get any help.

[Elwinks]

My watch is off too!!! Is this a push to upgrade to the versa 2 or
what...not gonna happen.

[Rhona]

I have Versa 2. It’s no better

Get Outlook for iOS

[Elwinks]

Update: called support, they had me do a factory reset. Now my phone won't link to my watch at all, thus making the watch useless, as it won't even pass through the setup and work as a plain watch/tracker. 

And surprise - they won't do anything about it! Now I don't even have a watch! 

[Kelsywild]

I just bought a Samsung Galaxy Active instead. I will be recommending everyone interested in a fitbit to not purchase one after this experience. 

[Bonniemt]

• I've been looking at buying a samsung device. I'm absolutely done with fitbit. Even after sending me a replacement that worked for 2 whole days it's stopped working. Service desk want to provide troubleshooting but I've spent 6 months trying to get it to work. I'm done with fitbit. 

[Bonniemt]

UPDATE. the new device stopped working after 2 days!! It's no longer syncing and fitbit want to help troubleshoot. I don't have the time or inclination to try again. I spent 6 months working with their service desk. Investing my time and money in a samsung device. 

[Winnifred1010]

Update (I got my Fitbit Versa in August 2019, by end of January 2020 the Fitbit had stopped talking to my iPhone 5s). Fitbit support walked me through what I'd already done several times on advice from many people on this forum - but we should not have to do this manually all the time.  It still would not work, so they have sent me a new pebble.  Received this 3 days ago, and so far so good, syncing, and I'm getting notifications.  But I'm not holding my breath, given what I've read here.  To be fair, the Fitbit support people have been very nice, responded promptly and tried to help; but they need to fix the issue, which they clearly know is there.  If it fails again, I will bin it and put it down to experience, get myself something else, some one said the Garmin one was good. Thanks to all of you who gave me advice.

[MsKing1913]

That’s a great question. 

Sent from Yahoo Mail for iPhone

[Rhona]

I have sent a request for a refund and have advised Fitbit that I will ask all of this community to share, on Facebook, that this device does not work, if they will not offer a refund. I suggest all to do the same

Get Outlook for iOS

[Turfmech]

I too have the Versa, and a Samsung 9+ ,worked fine at first then wouldn't sync I finally downloaded fitbit app on my pc and hooked the fitbit up and after a few minutes it synced,and the phone synced too ,strange right? It seems to sync better before I go to bed or when I get up.phone message still says fitbit hasn't synced since 1/26 so I don't know what's happening there. Good Luck!

[SunsetRunner]

I have a Note 8, released after you S8 which I had 9 months problem free with my versa. Until 3 weeks ago, it loses time and won't sync. Funny it finds the versa immediately but after entering the code, it just sits there. Ironically there appear to be hundreds/thousands of people posting about it not working for over a year now. I see no appropriate response from Fitbit on a fix, just the usual rhetoric, "we're working on a fix" or "try a different device". These devices are too expensive to just buy the latest. My wife's Note 8 works just fine with her Versa. I can tell you how Fitbit chose to handle, or rather not handle this, this family won't be a customer any longer.

[Rhona]

Post and share on Facebook so everyone knows and Fitbit will lose potential customers

Get Outlook for iOS

[MsKing1913]

I am not sure what it is. I do know that Fitbit has not done anything to correct it. I purchased an Apple Watch and just get rid of it altogether.

Sent from Yahoo Mail for iPhone

[Bonniemt]

I've just bought a Samsung active 2 today. Fitbit has lost lots of customers 

[SunsetRunner]

How do you like the Samsung? We won't be purchasing any more fitbits after
this.