help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa is not syncing properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-15-2019 17:41 - last edited on ‎01-19-2022 11:45 by Moderator Alum

‎01-15-2019 17:41 - last edited on ‎01-19-2022 11:45 by Moderator Alum

For the last few days my Fitbit Versa is not syncing properly, deleting steps, and won’t pair or connect to Bluetooth or WiFi. I have tried to shut it off, uninstalling the Fitbit app and reinstalling, I have tried to setup the Fitbit again and I’ve done a factory reset and nothing works. I’ve only had the this Versa for 3 weeks! Help! 

 

 


Moderator edit: subject updated for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎01-15-2019 18:08

‎01-15-2019 18:08

I tend to find that my Bluetooth connection keeps dropping out with my Versa. Today it wasn't connected and its taken me almost 2.5 hrs to finally connect it...Im not sure if its a fibit issue or I have a crappy device that needs replacing as most of the time it cant even find our wifi. 

Best Answer
0 Votes

‎01-15-2019 18:20

In response to SunsetRunner

‎01-15-2019 18:20

I repeatedly have issues with my Versa not syncing.  Right now, the last sync was Jan.7th, over a week ago.  Plus it no longer holds the charge for more than a day or two.  I will never get another one.

Best Answer
0 Votes

‎01-15-2019 18:22

In response to Sickfit

‎01-15-2019 18:22

It is less than a year old, but the problems started within a couple of months of purchase.  In the beginning, the charger had to be replaced, then the syncing problems started in earnest.  Now it won’t hold its charge or sync.  I’m not impressed.  A waste of $300.

Best Answer
0 Votes