Versa is not syncing

[Obminkos12]

My Fitbit Versa  is not syncing  

Moderator edit: subject updated for clarity

[SteveH · Accepted solution]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com

[Obminkos12]

I tried shutting it down it shut down but now it just keeps on shutting down and starting up

[Pmango]

Thank you - mine just stopped syncing as well and this did it - appreciate it!!  I do have another related question - I'm at work so I'm on a different WiFi network (still have Bluetooth turned on).  Would the different network be effecting the syncing?

[SteveH]

I don't think so. Syncing happens purely over bluetooth between fitbit and app and as long as the app can connect to the internet to reach the fitbit servers it shouldn't care about which wifi it is using. 

[Pmango]

Thanks, that's kind of what I thought, but thought I'd check anyway.