Versa is not syncing

[Mlharrin69]

Versa,

Won't sync! Bluetooth on and Wi-fi. Keeps failing. Any suggestions

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, in order to help you the best we can, we need more information: which phone are you using, Android or iPhone? Please be more precise.

[JuanJoFitbit]

@Mlharrin69 Welcome to our Fitbit Community! I'm happy to follow up and help you with the syncing issues that your Fitbit Versa is experiencing.

I'd like you to try the troubleshooting steps that are listed in this help article  After trying these steps, please monitor your Versa and see if it syncs properly again.

Thank you so much for your help @SunsetRunner!

I'll be around if more assistance is needed! 😀

[nurseshelly]

I had the same problem, but mine was a brand new Versa.  I couldn't get any of the troubleshooting tips to work. I finally exchanged the one which didn't work for a new one.  The new one works 100% of the time so I think I had a defective one (everything was a struggle and I don't know how I ever got it set up in the first time because it failed so many times before I could set it up). It only worked for about 6 hours after I finally got it set up, then it would not sync no matter what I did.  I am only mentioning it because maybe yours is new too.

[Mlharrin69]

Yes mine is new. I'm returning it back to Amazon.Tgank you for the info.

[TomClark18]

My Fitbit Versa has been working fine since December, 6 days ago it stopped Syncing, I have tried Uninstalling and re-installing the app on my LG Stylo 4 as well as My Samsung Tablet, I have not been able to restore function, I have restarted the watch by holding down the Left Button and the Lower Right button a number of times. The clock has also lost about 1.5 hours.