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Versa is not syncing

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‎06-01-2020 06:32 - last edited on ‎06-24-2020 06:09 by Fitbit Moderator

‎06-01-2020 06:32 - last edited on ‎06-24-2020 06:09 by Fitbit Moderator

My Versa of 1 year no longer will sync on the app of my Samsung Galaxy S9+. On the rare occassion it will after a bit of time the clock on the FitBit no longer matches the time on my phone (becomes farther behind). I have been on this forum for a week reading everything I can to fix it and nothing has worked. This all started after the new update. I have done everything countless times: turned my phone on/off, turned Versa on/of . Rebooted phone & FitBit, factory reset FitBit, bluetooth on/off, uninstall/reinstall software, wifi on/off, I am sick of it not working! I need it for work (vet tech). Someone help please! I can't afford a new one as this was a gift from my entire family.

 

 

Moderator edit: updated subject for clarity

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‎06-24-2020 06:09

‎06-24-2020 06:09

Hi @Socalgal395, it's great to see you in our Fitbit Community. Regarding the syncing issues that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, please contact them with the reference number they provided.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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‎06-24-2020 06:24

In response to JuanJoFitbit

‎06-24-2020 06:24

I did, they still could not help me and my Versa still does not work. It is currently sitting in a junk drawer turned off while I shop for another brand to purchase.

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‎06-24-2020 06:24

In response to JuanJoFitbit

‎06-24-2020 06:24

I did, they still could not help me and my Versa still does not work. It is currently sitting in a junk drawer turned off while I shop for another brand to purchase.

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