Versa is not syncing

[Keeks95]

I have been through this once before and am completely fed up. This is my second Fitbit in less than a year because my first one just never came back on. This new one was displaying the incorrect time and stopped syncing. I continued to get a message that it couldn’t be found. I wiped everything and set it back up and it worked for less than 24hrs before it stopped being discoverable.

Moderator edit: subject updated for clarity

[Estratay]

I’m having the same issue! I’ve noticed this week that my Versa would not stay connected to my phone. I tried to reconnect it, disconnected it from my phone and I have now run into the problem that my Versa can no longer be found as a device to connect. After 2 years, I’m tired of fighting with Fitbit Customer Service. First it was the battery draining fast and they told me to basically just use my Fitbit as a watch, and now this. 

[AngharadR]

I've had the same exact problem then it did sync for about 2 hours now it's just turned itself off completely even though battery is full. 

[DavideFitbit]

Hi @Keeks95 @Estratay @AngharadR, welcome to the Fitbit Community forums, I'll be glad to help you with this. 

Thank you for sharing all your feedback and this information about the trouble you've been experiencing to sync your data. 

Before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems? In addition, please check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.  

@Estratay, it seems that you already contacted the Customer Support team about this for further assistance. Let me know if you have further questions.  

Keep me posted on the outcome. 

[Keeks95]

I have done everything suggested from the app and forums. I have checked to make sure my phone is compatible and it still is not working. 

[Joannes1980]

I am having exactly the same issues  tried everything suggested and it's still not working. 

I have had it for less than 6 months  

[DavideFitbit]

Hello, thank you for your reply @Keeks95, and welcome to the Community forums @Joannes1980. 

Thank you for confirming that you already tried all the suggested troubleshooting steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions. 

[Keeks95]

Hello Davide,

I have not received any further information or been contacted by anyone from Fitbit customer support.

[Kittnn1050]

Having same problem,  this is turning into a regret,  looking at Apple 

[Keeks95]

Same and I’m even more upset since it’s my second one in less than a year. I’m just disappointed at this point.

[DavideFitbit]

Thank you for your reply @Keeks95, it seems they had already sent your a reply, could you please check on your spam folder? I've sent them your information again so they can provide you with further assistance.  

Welcome to the Community forums @Kittnn1050, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them.

Let me know about the outcome. 

[rudybgood84]

Wish I had seen these issues before dropping $100s on the Versa 2 for it to never stay synced with my phone.... frustrated beyond belief!!

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums @rudybgood84.  

Thank you for sharing all your feedback and the information about what you've been experiencing with the Versa watch. I'm sorry to see that you're having the same problem. 

Could you please confirm if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app? In addition, please make sure to follow all the steps listed here to resolve syncing problems. 

Please keep me posted. 

[Lmr2388]

I’ve been having the same issue as well. Doesn’t stay synced to my phone and can’t be found, and it does this every day, making the Fitbit essentially useless. I’ve also been through two of them in a year because of this. Any help would be appreciated! 

[rudybgood84]

Yes. My device and OS is compatible, the Versa 2 is the problem. Im so
disappointed that I spend $100s on this device that is basically a watch at
this point. I would have gone to Walmart and spent $20 if I wanted just a
watch!!! It doesn't stay connected to my phone longer than a couple hours
then it takes multiple Uninstaller and reinstall to even get it to
recognize the fitbit again...and this is daily. I give up!!

[BuiltLikeAPeep]

I feel the same way. $200 for a versa lite, that now can't even be used as a watch- it shuts off randomly even when fully charged and when you try to turn it back on, the battery says 0%, won't sync to my phone- yes, Samsung s9s ARE compatible along with OS 10- and the best Fitbit will do is a discount on a new device. This is the 3rd device in 5 years that fitbit has updated into oblivion. Im thinking about switching to Garmin or Galaxy wear, and I'm recommending that everyone I know with a fitbit does the same!

[Nellie2011]

I am also having the same problem, I have reported this once before and not heard anything back from anyone 

[pthree]

I’ve had this same issue with a Versa Lite, not syncing with my phone.  I received a replacement for my three month old malfunctioning Versa lite, when it wouldn’t update a rep explained it needed to be on the charger, and the charger pugged into a laptop.  A surprise to me, as my previous Versa Lite and my other three Fitbits, (both working and not), did not need a laptop to work properly.  Anyway, the update went through when it was set up on the charger, plugged into the laptop.  It also requires this step most times, to sync with my phone.