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Versa is not tracking floors

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‎06-10-2021 01:43 - last edited on ‎06-10-2021 07:26 by Fitbit Moderator

‎06-10-2021 01:43 - last edited on ‎06-10-2021 07:26 by Fitbit Moderator

I've a new versa, I've cleaned it as instructed, setup was perfect and both the firmware and app are up to date. 

It measures elevation as a graph but tells me there has been no elevation gain when the graph clearly shows huge gains. Its also not recording floors? 

Why? I'm stumped. I've reset the watch, reinstalled the app etc etc. 

 

 

Moderator Edit: Clarified subject

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‎06-10-2021 07:28 - edited ‎01-02-2024 05:27

‎06-10-2021 07:28 - edited ‎01-02-2024 05:27

Hi there, @d.mcgarry2. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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