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Versa is not tracking my GPS distance accurately

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‎05-27-2022 08:49 - last edited on ‎05-28-2022 05:35 by Fitbit Moderator

‎05-27-2022 08:49 - last edited on ‎05-28-2022 05:35 by Fitbit Moderator

The total distance steps covered was 10270 and the distance shown is 0.21 Km. There is no way to contact customer care even with the instructions followed and disappointed with the brand Fitbit and a total waste of money.

 

Moderator Edit: Clarified subject

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‎05-28-2022 05:37 - edited ‎11-19-2023 02:08

‎05-28-2022 05:37 - edited ‎11-19-2023 02:08

Hi there, @khushboo_2979. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you managed to get in touch with our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. 

Have a good day. 

Maria | Community Moderator, Fitbit


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