Versa is not tracking my data

[Goldie1]

Versa is not recording heartrate & not registering footsteps. Can sync but not registering any function except Time^

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Goldie1 

Have you tried restarting your Fitbit Versa? Look here to see how to do so properly: https://help.fitbit.com/articles/en_US/Help_article/1186.htm You won’t lose data restarting your Fitbit. 

Let me know if this answers your question and resolves the issue. 😃 Happy Stepping!

[MarreFitbit · Accepted solution]

Hi there, @Goldie1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa.

As @SunsetRunner has suggested, please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.