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Versa is not tracking sleep again.

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‎11-06-2019 09:05 - last edited on ‎11-07-2019 04:54 by Fitbit Moderator

‎11-06-2019 09:05 - last edited on ‎11-07-2019 04:54 by Fitbit Moderator

Hey everyone,

 

A few times this past month or so, my Fitbit has stopped tracking my sleep or inaccurately tracks it. Please help! Thanks.

 

 

Moderator edit: updated subject for clarity

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‎11-07-2019 04:54

‎11-07-2019 04:54

@Nanners11, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it has not tracked your sleep properly.

 

Please restart your Versa as described in this help article. After this, make sure of the following details:

 

  • Your device is positioned correctly on your wrist:
  • Tighten the band so that it doesn’t slip on your wrist.

After this, monitor your sleep for the next night and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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