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Versa is stuck on a screen with a code

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‎06-09-2020 02:13 - last edited on ‎08-13-2020 06:13 by Fitbit Moderator

‎06-09-2020 02:13 - last edited on ‎08-13-2020 06:13 by Fitbit Moderator

It seems my watch face is stuck on a code kzl.io/sphere

Im stuck on this page, i cant even go back to my original face on my watch now,  can anyone help please?

 

 

Moderator edit: updated subject for clarity

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‎08-13-2020 06:12

‎08-13-2020 06:12

Hi @rattlesnakea, it's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit Versa is stuck on a screen showing a code and it can't go back to the original face.

 

I was able to get in touch with our Support team and was told that they assisted you via chat in regards a syncing issue. I would like to follow up and would like to know if your watch stopped showing the code screen and it's working properly now.

 

Looking forward to your response.

JuanJo | Community Moderator

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