Versa is stuck on the Fitbit logo

[hunsicker101]

recharged fit bit over night, when I the clock shoed 35 min. slow.  walked around house it showed steps, then it started showing nothing but the logo?  Held the button for 10 second the logo comes on but nothing more will come on?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @hunsicker101, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's recent behavior, I understand where your concern is coming from. I appreciate you've taken the time to try fixing the issue prior to posting here, I'll be glad to continue helping you.

As per the description of your post it looks like you have unpaired your Versa from the Fitbit app but not from the phone's Bluetooth settings. Note that the error message you're now receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from the phone's Bluetooth settings. 

That being said, please try the steps below:

• Remove your Versa from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

I've moved your post to Other Versa Smartwatches for organization purposes. 

Let me know how it goes.