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Versa is stuck on the Fitbit logo

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‎11-30-2021 17:43 - last edited on ‎12-01-2021 16:49 by Fitbit Moderator

‎11-30-2021 17:43 - last edited on ‎12-01-2021 16:49 by Fitbit Moderator

My Fitbit versa is around one-ish years old. Less than 24 hours ago I used it to track my laps during my swim practice. In the middle of swim practice it turned off and would only go between the Fitbit logo and a black screen. Since then that is all it’s been doing I have tried everything but it will not show anything but the Fitbit logo and a black screen. Is there anything I can do? 

 

 

Moderator Edit: Clarified subject

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‎12-01-2021 16:50 - edited ‎02-14-2024 03:31

‎12-01-2021 16:50 - edited ‎02-14-2024 03:31

Hi there, @Isabelle08. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

If you haven't done so yet, please follow the steps below:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-01-2021 16:50 - edited ‎02-14-2024 03:31

‎12-01-2021 16:50 - edited ‎02-14-2024 03:31

Hi there, @Isabelle08. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

If you haven't done so yet, please follow the steps below:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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