Versa is unresponsive

[ZoeW2]

My eight month old verses starting playing up yesterday morning and by the afternoon it was just a blank unresponsive screenI have reset it after all I got was a blank screen now all I get is the Fitbit logo then it says to download the Fitbit app? My Bluetooth says it is connected to the Fitbit but the app isn’t showing any syncing and it keeps asking me to update the tracker but then it won’t complete the upstate!

Moderator edit: format

[JuanJoFitbit]

@ZoeW2 it's great to see you in our Fitbit Community! Regarding the unresponsive screen of your Fitbit Versa, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[AhvSC]

Fitbit Versa. Just over a year old (13 months). Device is not responsive. Called technical support and was told there's nothing that can be done.  Are these devices designed to last JUST a year? Extremely disappointed! 

[JuanJoFitbit]

@AhvSC I'm sorry for the late response. However, I'd like to welcome you to our Fitbit Community.

I'm also sorry to hear that your Versa became unresponsive and it's no longer under warranty. The warranty period is goo for 365 days, starting from the date of first setup.

I totally understand how frustrating this is for you and I appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.