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Versa is unresponsive

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‎08-03-2020 19:42 - last edited on ‎08-04-2020 05:31 by Fitbit Moderator

‎08-03-2020 19:42 - last edited on ‎08-04-2020 05:31 by Fitbit Moderator

My Versa is no longer responsive. Occasionally when I put it on the charger, the backlight will come on (but the screen will still be black). I have tried restarting it and nothing happens. And when I attempt to sync to my phone it says that the device cannot be located. Any advice on how to proceed from here?

 

Moderator Edit: Clarified subject

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‎08-04-2020 05:37 - edited ‎12-30-2023 05:30

‎08-04-2020 05:37 - edited ‎12-30-2023 05:30

Hi there @alexaoutdoors, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's recent behavior and for taking the time to troubleshoot it prior to posting here. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


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‎08-04-2020 05:43

‎08-04-2020 05:43

My versa 2 as had the black blank screen since Sunday morning seems to coincide with a firmware update. 
7months old and useless however they are replacing it.

i contacted them through twitter originally and got a fairly quick reply they then opened a case and then this morning I got the email to sort a replacement if it’s in warranty they should replace no problem 

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