Versa is unresponsive

[Boch]

My Fitbit versa has just died completely. It has no green glowing light in the back, nothing. It is charged and hasn’t been in water. It’s just literally died. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Boch. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa. 

As a first approach, I'd recommend restarting your watch. For more information, see How do I restart my Fitbit device?

Hope that helps. 

[Nurs_sam]

This happened to mine as well 2 days ago. Unable to restart it. Nothing works. No screen. Nothing. Just died. I didn't get it wet. Just died. 

[MarreFitbit]

Hi, @Nurs_sam. Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[ButterflyGal31]

I tried to restart as suggested and nothing happened.

[MarreFitbit]

Hey, @ButterflyGal31. Welcome on board. Thanks for following the recommendation I've shared above. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We're looking forward to getting you back on track. 

[ButterflyGal31]

I went through troubleshooting with online chat and nothing worked. I had something similar happen previously and I thought it was a goner, but found a firmware update and then it worked again. All I got from chat was that there's no update followed with an email that my device is out of warranty and a discount offer to buy a new one. I'm seeing a lot of people with the same or similar issues within the last couple days which makes me suspicious its something on your end. 

[MarreFitbit · Accepted solution]

@ButterflyGal31 Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

We thank you for being a customer and hope that the discount will help keep you in the Fitbit family. If you have any other questions, please let us know.

[Boch]

Thanks for this reply. I did the same after reading it. Found an update and it’s working again. Thank you so much

Sent from my iPhone

[MarreFitbit]

@Boch Awesome! I'm glad to hear that you're back on track. Thanks for sharing the outcome of your issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!