help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa isn't receiving notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2019 04:41 - last edited on ‎08-16-2019 11:10 by Moderator Alum

‎08-14-2019 04:41 - last edited on ‎08-16-2019 11:10 by Moderator Alum

I have a One Plus 6T and my Versa stopped showing notifications (whatsapp and Instagram) about a month ago. When I enter the App to set them up it says "Notification service not running. A phone restart is required to re-enable notifications on your tracker", but I've tried restarting both the phone, the Versa and the Bluetooth but it's still not working.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-16-2019 11:10

‎08-16-2019 11:10

It's great to see you around @Narue.

 

Thanks for troubleshooting this notifications issue. Keep in mind that in order to have a successful connection between your watch and phone, it needs to be a compatible mobile device. If you want to check if your phone is compatible, I recommend checking the help article: Which phones and tablets can I use with my Fitbit watch or tracker?.

 

When a device isn't compatible, it doesn't mean that it won't work with your Versa, but you might experience some connectivity issues. You can always try the instructions in the article: My Fitbit device isn't receiving notifications from my phone but I don't guarantee it will work 100%.

 

Let me know how it goes. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes